Shipping Policy

1. Processing Time
All orders are processed within 7–14 business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive an email notification once your order has been shipped.

2. Shipping Rates & Delivery Estimates
We offer FREE shipping on all orders — no additional shipping charges will be applied at checkout.

  • USA Delivery: Estimated delivery within 7–14 business days from the shipment date, depending on destination.

Please note that delivery delays may occasionally occur due to high order volumes, public holidays, weather conditions, or customs inspections.

3. Shipment Tracking
Once your order has been shipped, a tracking number will be sent to you via email. Tracking details may take up to 24 hours to become active in the courier's system.

4. Shipping Carriers
We work with trusted courier partners such as UPS, DHL, FedEx, and other reputable carriers to ensure safe and timely delivery.

5. Customs, Duties & Taxes
Black & White Décor is not responsible for any customs duties, taxes, or import fees that may apply. These charges, if any, are the sole responsibility of the customer.

6. Damages & Lost Packages
We carefully package all orders to prevent damage during transit. If your order arrives damaged, please contact us within 48 hours of delivery via WhatsApp at +1 (609) 969-9957, including clear photos of the item and packaging.

Please note: We do not offer refunds. In the event of a damaged or lost item, we will provide a replacement once the issue has been verified. In case a package is lost in transit, a replacement will be processed after the courier officially confirms the loss.

7. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.

8. Contact Us
For any questions regarding shipping or your order, please contact us: