Shipping Policy

1. Processing Time

All orders are processed within 7–14 business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive an email notification once your order has been shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.

  • Domestic (Pakistan): Standard delivery within 3–5 business days

  • International (USA, UK & Other Countries): Estimated delivery within 7–14 business days, depending on destination and customs clearance

Please note that delivery delays may occasionally occur due to high order volumes, public holidays, weather conditions, or customs inspections.

3. Shipment Tracking

Once your order has been shipped, a tracking number will be sent to you via email. Tracking details may take up to 24 hours to become active in the courier’s system.

4. Shipping Carriers

We work with trusted courier partners such as TCS, Leopards, UPS, DHL, FedEx, and other reputable carriers to ensure safe and timely delivery.

5. Customs, Duties & Taxes (International Orders)

Black & White Décor is not responsible for any customs duties, taxes, or import fees applied once the shipment reaches the destination country. These charges are the sole responsibility of the customer.

6. Damages & Lost Packages

We carefully package all orders to prevent damage during transit. If your order arrives damaged, please contact us within 48 hours of delivery via WhatsApp at +1 (609) 969-9957, including clear photos of the item and packaging.

In case a package is lost in transit, we will assist by coordinating with the courier. However, replacements or refunds can only be processed after the courier officially confirms the loss.

7. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.

8. Contact Us

For any questions regarding shipping or your order, please contact us: