Refund & Return Policy

BlackwWhite USA | blackwwhite.us
Last updated: June 2026

No Monetary Refunds

We do not offer cash or monetary refunds under any circumstances. All sales are final at the time of purchase.

Damaged Item Policy (Replacement Only)

We take quality seriously. If your order arrives damaged or defective, we will replace it — free of charge — under the following conditions:

Eligibility Requirements

To be eligible for a replacement, all of the following conditions must be met:

  1. The item must be damaged upon arrival — physical damage caused during shipping or manufacturing only.
  2. Clear photo/video proof is required — you must provide evidence of the damaged product, including the packaging.
  3. Claim must be submitted within 24 hours of receiving your parcel — claims submitted after this window will not be accepted under any circumstances.

How to File a Claim

  1. Contact our support team at info@blackwwhite.us
  2. Include your order number and photos/videos of the damaged item and packaging
  3. Our team will review your claim within 2–5 business days
  4. Upon approval, we will resend the same product at no additional cost

Note: We reserve the right to request additional proof or information before approving any replacement claim. Approved replacements will only be for the same item originally ordered — no substitutions or exchanges.

Return Policy

We do not accept returns.

All products on our store are clearly displayed with descriptions, dimensions, and images. Since you are placing the order by your own choice, we cannot accept returns for reasons such as:

  • Change of mind
  • "I don't like it"
  • Ordered by mistake
  • Does not match personal expectations

Please review your order carefully before completing your purchase.

Non-Eligible Claims

The following are not covered under our replacement policy:

  • Minor color variations due to screen display differences
  • Customer-caused damage after delivery
  • Items reported damaged after 24 hours of parcel delivery
  • General dissatisfaction with the product

Questions?

If you have any questions before placing your order, reach out to our support team: