Refund Policy
We have a 20-day return policy, which means you have 20 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition as received
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Unworn or unused
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With original tags attached
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In original packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Email: info@blackwwhite.us
If your return is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package.
Returns sent without prior approval will not be accepted.
Damages & Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized items
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Personal care and beauty products
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Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-refundable.
If you are unsure about your item’s eligibility, please contact us before purchasing.
Exchanges
The fastest way to receive a different item is to:
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Return the original item
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Once the return is approved, place a new order separately
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 10 business days
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Processing times may vary depending on your bank or credit card provider
If more than 15 business days have passed since your refund was approved, please contact us at info@blackwwhite.us.